Once your order has been dispatched, estimated delivery is 7 to 14 business days. Times may vary slightly depending on Australia Post and busy periods.

To offer a wide range at accessible prices, orders are shipped from our international logistics partners. This has no impact on product quality or on the tracking of your order.

Yes. As soon as your order ships you'll receive a confirmation email with a link to track the shipment. If tracking isn't active straight away, it means the parcel is on its way to the logistics hub.

If your order goes beyond the estimated delivery time, email us. Our customer care team will look into it straight away and propose a suitable solution.

Once the order is confirmed, we're unfortunately unable to change the delivery address. Please double-check your details before completing your purchase.

At Ruby Vaughan you have 30 days from receiving your order to request a return. Items must be in their original condition, unworn and with tags still attached.

To start a return, contact our customer care team at info@rubyvaughan.com and include:

• Your order number
• The item(s) concerned
• The reason for the return

Our team will then email you detailed instructions.

For change-of-mind returns, return postage is paid by the customer. If the item is faulty or we've made a mistake with your order, we cover the return cost.

For health and hygiene reasons, certain items (such as lingerie, swimwear or sealed accessories) can't be returned for change of mind once the packaging has been opened or the hygiene seal removed. This doesn't affect your rights under the Australian Consumer Law if the item is faulty.

Once your parcel has been received and inspected by our logistics centre, your refund is processed within 14 business days. The amount is credited to the payment method used for the original purchase.

Your satisfaction is our priority. If you notice a fault or the item doesn't match your order, email us straight away with a photo of the problem. We'll offer a quick solution (replacement or full refund), in line with your rights under the Australian Consumer Law.

We accept the following payment methods to make your purchase easy:

• Credit and debit cards (Visa, Mastercard, American Express).
• PayPal — pay simply and securely with your PayPal account.
• Mobile wallets such as Apple Pay and Google Pay (depending on your device).

All available options are shown at checkout.

Absolutely. The security of your transactions is our top priority. All payments on Ruby Vaughan are fully secured. Your details are protected by high-level SSL encryption, so your card details stay confidential and are never stored on our servers.

No. To guarantee fast processing and priority dispatch, we don't accept payment on delivery. All orders must be paid at the time of purchase.

A payment can be declined for several reasons:

• Incorrect card details.
• Spending limit reached or insufficient funds.
• Your bank's security measures for online purchases.