1.1 Welcome to our website. Personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable.
1.2 The entity responsible for handling personal information collected on rubyvaughan.com is:
Tajelis Limited
Private company limited by shares, incorporated in Hong Kong
Company Registration No. (CR): 80645406
Business Registration No. (BR): 80645406-000-06-26-3
Registered office: 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Email: info@rubyvaughan.com
Tajelis Limited operates the Ruby Vaughan online store at rubyvaughan.com and is responsible for the personal information collected through it.
1.3 This website uses SSL/TLS encryption to protect the transmission of your personal information. You can recognise an encrypted connection by "https://" and the padlock symbol in your browser bar.

When you use our website for browsing only, we collect only the information your browser sends to our server (so-called "server log files"):
⦁ The page visited
⦁ Date and time of access
⦁ Amount of data transferred in bytes
⦁ Source / referring page from which you reached our site
⦁ Browser and operating system used
⦁ IP address (anonymised where possible)
We collect this information to keep the website stable and secure (APP 3 and APP 6).

We use cookies to make your visit to our website pleasant and to enable certain features. Session cookies are deleted when you close your browser; persistent cookies remain stored to make your next visit easier. Certain third-party cookies may be set by our advertising or analytics partners.
You can manage or withdraw your cookie preferences at any time via the cookie settings link at the bottom of the website or through your browser. See our Cookie Policy for details.

When you contact us (contact form, email), we collect the information needed to handle your request and use it only for that purpose. Where your enquiry relates to an order, we may also use it to fulfil the contract with you.

We collect and use the information needed to process your order and manage your customer account (name, delivery address, email, phone number, order history). You can ask us to delete your customer account at any time by sending us a message. After your order has been fully processed, your information is retained only for as long as required by law (in particular Australian tax and record-keeping obligations: 5 years) and then deleted.

6.1 — Newsletter subscription
When you subscribe to our newsletter, we use a double opt-in process. You can unsubscribe at any time via the link in every newsletter or by writing to info@rubyvaughan.com. We comply with the Spam Act 2003 (Cth).
6.2 — Existing customers
If you provided your email address when making a purchase, we may send you offers for similar products from our range. You can opt out of this at any time (APP 7).

7.1 Your delivery details are passed on to the carrier to the extent necessary for delivery. Your payment details are passed on only to the extent necessary to the payment service provider.
7.2 — Payment service providers
Depending on the payment method chosen, your details are passed on to the relevant payment service provider (for example PayPal, or our card payment processor). Each payment service provider has its own privacy policy, which we invite you to read.

As Tajelis Limited is based in Hong Kong, your information is handled outside Australia. Our logistics partners are located in Asia and some of our service providers (payment, email, analytics) are located in the United States and Europe. In accordance with APP 8, we take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles.
On request to info@rubyvaughan.com we can provide further details of the countries in which your information is likely to be held.

We may use your email address to send you a single reminder to leave a review of your order. You can opt out of this at any time.

Our website may integrate plugins or pixels from platforms such as Meta (Facebook, Instagram), TikTok, Google and Pinterest. These tools allow us to measure the effectiveness of our advertising campaigns. You can control these via the cookie settings on our website.

We use Google Analytics with IP anonymisation to analyse how our website is used and to improve the user experience. You can opt out of Google Analytics via the cookie settings or by installing the Google Analytics opt-out browser add-on.

Our website may use remarketing features (Meta Pixel, Google Ads Remarketing) to show you targeted advertising on other websites based on your browsing behaviour. You can manage these via the cookie settings on our website.

Under the Privacy Act 1988 (Cth) you have the following rights in relation to your personal information:
⦁ The right to access the personal information we hold about you (APP 12)
⦁ The right to ask us to correct inaccurate, out-of-date or incomplete information (APP 13)
⦁ The right to opt out of direct marketing at any time (APP 7)
⦁ The right to deal with us anonymously or under a pseudonym where practicable (APP 2)
⦁ The right to make a complaint about how we handle your personal information
To exercise your rights, contact us at info@rubyvaughan.com. We will respond within a reasonable period, normally within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) — www.oaic.gov.au.

Your information is kept for as long as necessary for the purpose for which it was collected and to meet our legal obligations (in particular tax and record-keeping obligations under Australian law: 5 years for transaction records). Once no longer needed, it is destroyed or de-identified (APP 11).

For any question about how we handle your personal information, you can contact us:
Tajelis Limited
Online store: Ruby Vaughan (rubyvaughan.com)
Address: 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Email: info@rubyvaughan.com