We ship to all states and territories of Australia. For delivery requests to New Zealand or other countries, please contact us at info@rubyvaughan.com before ordering.

Our timeframes are as follows:
⦁ Order processing: 1 to 3 business days from payment confirmation.
⦁ Estimated delivery: 7 to 14 business days from dispatch.
Orders placed on Friday evening or over the weekend are processed the following Monday. During busy periods (sales, public holidays, promotions) delivery times may be slightly longer. Remote and regional addresses may take a few extra days.

Shipping is free on every order, with no minimum spend. The price you see at checkout is the total price you pay — no additional charges are added at payment or on delivery.

To offer you a wider range at fair prices, our items are shipped from our logistics partners in Asia. The delivery times above already take this into account. Full tracking is included at every step, with final delivery handled by Australia Post.

Once your order has been dispatched you'll receive a confirmation email with a tracking number. You can follow your parcel at any time from the "Track your order" page on our website or via the link in the email.

Orders delivered within Australia with a value under A$1,000 are not subject to customs duties. Any applicable GST is already included in the price shown at checkout. You will not be asked to pay anything further on delivery.

If your parcel hasn't arrived after the estimated delivery time, first check the tracking status. If you can't locate your parcel, contact us at info@rubyvaughan.com with your order number. We'll open an enquiry with the carrier straight away and keep you informed. If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund.

Please check the delivery address you enter carefully when ordering. If you notice a mistake, contact us as soon as possible at info@rubyvaughan.com. If the order hasn't been dispatched yet, we can update the address. Once dispatched, changes are no longer possible, and parcels returned to us because of an incorrect address may incur a re-shipping cost.

All payments on rubyvaughan.com are protected by SSL encryption. We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and the other methods shown at checkout.

For any question about your delivery, contact us at info@rubyvaughan.com. We reply within 24 business hours.