TERMS OF SERVICE
These Terms of Service govern the use of the website rubyvaughan.com and the purchase of the products offered by Ruby Vaughan. Please read them carefully before placing an order.
1. IDENTIFICATION OF THE SELLER
The website rubyvaughan.com, which operates the Ruby Vaughan online store, is published and operated by:
Tajelis Limited
Private company limited by shares, incorporated in Hong Kong
Company Registration No. (CR): 80645406
Business Registration No. (BR): 80645406-000-06-26-3
Registered office: 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Email: info@rubyvaughan.com
In these Terms of Service, "we", "us" or "Ruby Vaughan" refers to Tajelis Limited in its capacity as operator of the Ruby Vaughan online store.
2. SCOPE AND ACCEPTANCE
These Terms of Service apply to every order placed on rubyvaughan.com. By placing an order, you confirm that you have read these terms and accept them.
We reserve the right to amend these terms at any time. The version that applies is the one in force on the date of your order.
3. CAPACITY
By placing an order, you confirm that you are at least 18 years old or have parental consent, and that you have full legal capacity to enter into a contract.
4. PRODUCTS
The products offered on rubyvaughan.com are described with the greatest care. Photographs are for illustration and may show slight differences in colour or appearance compared with the delivered product (depending on your screen settings). Such minor differences do not constitute a fault.
Products are offered subject to availability. If a product turns out to be unavailable after you have ordered, we will let you know and refund the item concerned.
5. PRICES AND PAYMENT
Prices are shown in Australian dollars (AUD) and are the total price payable, inclusive of any applicable GST. Any additional charges are shown before you confirm your order. Payment is due immediately and is made online via the methods offered at checkout.
We reserve the right to change our prices at any time; however, products are invoiced at the price in force at the time your order is placed.
6. FORMATION OF THE CONTRACT
The presentation of products on rubyvaughan.com is an invitation to treat, not a binding offer. When you click "Pay now" or the equivalent, you make an offer to purchase. The order confirmation email does not constitute acceptance: the contract is formed when your order is dispatched.
7. DELIVERY
The conditions, timeframes and costs of delivery are set out in our Shipping Policy, available on rubyvaughan.com, which forms part of these Terms of Service.
8. RETURNS AND REFUNDS
In addition to your rights under the Australian Consumer Law, we offer a 30-day change-of-mind return period. The conditions, exclusions and procedure are set out in our Returns and Refunds Policy, which forms part of these Terms of Service.
9. CONSUMER GUARANTEES
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To make a claim under these guarantees, contact us at info@rubyvaughan.com.
10. LIABILITY
To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss resulting from misuse or negligence on the customer's part, and our liability is limited to the amount of the order concerned.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.
11. FORCE MAJEURE
We are not liable for any delay or failure to perform resulting from circumstances beyond our reasonable control (natural disasters, strikes, pandemics, logistics disruptions, government restrictions, etc.).
12. INTELLECTUAL PROPERTY
All content on the website rubyvaughan.com (text, images, logos, trade marks, videos) is protected by intellectual property rights and remains the property of Tajelis Limited or its partners. Any reproduction, display or use, in whole or in part, without prior written permission is prohibited.
13. PERSONAL INFORMATION
The handling of your personal information is governed by our Privacy Policy, available on rubyvaughan.com.
14. PROHIBITED USE
You must not use the website or its content for illegal or fraudulent purposes, or in a way that infringes the rights of third parties. Any breach may result in immediate termination of your access to the services.
15. GOVERNING LAW AND DISPUTES
These Terms of Service are governed by the laws of the Hong Kong Special Administrative Region. However, if you are a consumer in Australia, nothing in this clause affects your rights under the Australian Consumer Law or any other mandatory consumer protection law of your state or territory, which continue to apply regardless of this choice of law.
In the event of a dispute, please contact us first at info@rubyvaughan.com so we can try to resolve it amicably.
If no amicable solution is found, you may bring a claim in the courts or tribunals of the Australian state or territory in which you reside, and may also contact the Australian Competition and Consumer Commission (ACCC) or your state or territory consumer protection agency.
16. CONTACT
For any question about these Terms of Service, contact us:
Tajelis Limited
Online store: Ruby Vaughan (rubyvaughan.com)
Address: 2301, 23/F Bayfield Building, 99 Hennessy Road, Wan Chai, Hong Kong
Email: info@rubyvaughan.com